Returns
Please contact our Customer Service Department within 24 hours if there is a problem with the order you received. All returns must be made within 30 days of your purchase date.

Products cannot be returned if they have been washed (clothing).

Products that are unopened can be returned for a full refund of the purchase price. Products must be sealed, unopened, and in original packaging. Products must be shipped back to Popeye's Gear Customer Service Centre at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products if warranted. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.

Promotional Items (free samples, T-shirts, etc.) must be returned if the associated product is returned. Full refunds may not be granted if these items are not returned.

Once you have contacted our returns department your package may be returned to your respective region:

Popeye's Gear Customer Service Centre
10327 - 178 Street
Edmonton, Alberta, Canada
T5S 1R5

Damaged or Incorrect Items
In the event that any of your products arrive damaged, or you receive the wrong item, please E-mail your(depending on your region) Customer Service Department at orders@popeyesgear.com within 48 hours.

Payment Methods
We accept Visa, Mastercard or PayPal. All payments are to be made in Canadian dollars.

Security
Shopping at Popeye's Gear is guaranteed to be safe and secure! We use the most powerful information-blocking software available in the marketplace today. This ensures that all of the information you enter into our Web Store is secure and cannot be read in transit. In fact, using your credit card in our Web Store can be safer than using it in a restaurant or a gas station.
If at anytime you are worried about placing an order with our web site, you may call our toll free phone number in your region to make an order: 1-855-4POPEYE (1-855-476-7393)

Shipping/Order Tracking

Once your order has been picked up from our warehouse by Canada Post or UPS, you will be e-mailed your tracking number. All orders within Canada can be tracked at CanadaPost.ca or UPS.com

Once your order is processed, you will be e-mailed your tracking number. All orders within Canada can be tracked at Canadapost.ca or UPS.com

Orders made before 3:00 pm (MDT) during business hours will be sent that day. Orders made after 3:00 pm (MDT) or on the weekend will be shipped the following business day.

* Shipments that require extra shipping charges levied by Canada Post may require an additional charge. Delivery times from Canada Post may be extended.

Once your order has been processed, you will be sent an e-mail containing your tracking number.

Your order can be tracked at www.canadapost.ca or www.ups.com .